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I have a plan for my two daughters for a few years, but decided to cancel my policies. They have made it VERY VERY difficult to cancel my policies.

I sent in the cancelation paperwork in the same evelope and somehow they lost one of them. So they canceled one but "paid the other on my behalf" by taking a loan out to pay it. When I called, they said they never received the paperwork, but how is that possible when it was in THE SAME ENVELOPE AS THE OTHER PAPERWORK. So then they say have to send the paperwork AGAIN.

So I send them the copy of the one I sent previously and they tell me it needs to have a "current date" on it.

So I changed the date and sent it. Let's see what happens.

Reason of review: Problems with payment.

Location: El Paso, Texas

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Legal documents have specific criteria. Never send multiple things in one envelope.

You don't know how their mail is handled and opened. Sounds to me like an honest mistake on their part that you dragged on by not filling out legal documents legally. And if you read the paperwork you'd be aware of the premium protection plan. You are still responsible for that payment until the policy is fully cancelled.

So if you don't pay, the policy will pay for itself which falls back on you. Know what you're talking about before you complain on internet about a company.

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