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I have had the same problem with them. I had requested a cancellation because when my grand daughter turned 18 they stated that I would have to borrow against the policy to get money to help her with college. So I requested cancellation over a year ago. Finally they...
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1.3
Fremont, Michigan
#982597
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I made several calls to Gerber, and after going through the process of pressing button after button to get to the location I desired; I was told, my wait would be 30 to 40 minutes. However; I could choose to have them automatically call me back upon my turn inline....
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Anonymous
Anonymous

How did you cancel the policy. That is what I'm trying to do but can't seem to contact them.

#967423
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I bought life insurance policies for both of granddaughters. I have been with Gerber since 2009. I have always paid the premiums online; so I've used the same password since 2009. When Gerber changed their website and I tried to log into my accounts to pay the...
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Anonymous
Anonymous

Oh wow! Is that your ONLY reason for canceling? Are you certain it wasn't user error? If not, did you call their helpdesk to reset it for you by sending you a temporary passwo...

Anonymous
Anonymous

That is a silly reason to cancel

#911510
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Gerber Life Insurance Customer Care Review

I've been calling for two weeks straight sometimes waiting on the call for a 30 mins to a hour everytime and when trying to get a callback no one ever says anything . THIS IS FREAKING RIDICULOUS. Im trying to pay a freaking bill. Everyday 15 to 20 calls and the same BULL. Give me a break.They are useless.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Staff
Website
#896926
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I have a plan for my two daughters for a few years, but decided to cancel my policies. They have made it VERY VERY difficult to cancel my policies. I sent in the cancelation paperwork in the same evelope and somehow they lost one of them. So they canceled one but "paid...
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Anonymous
Anonymous

Legal documents have specific criteria. Never send multiple things in one envelope. You don't know how their mail is handled and opened. Sounds to me like an honest mistake on...

1.0
#857838
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Gerber Life Grow-Up Plan Review

I had my childrens policy since they were children! When my youngest son turned 19 he was arrested with a misdeamenor. ...they cancelled his policy ! There is no were in paperwork saying this was a cause to get dropped smh and if it is they definitly just put it there ... That was definitly a bummer seeing as though you have to get another policy and have it for 2 years.
3.4
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Reliability
Staff
Website
#801581
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I was married but had divorced my husband but kept paying the policy in which I was the beneficiary. When my ex died and all the paperwork was sent in, my claim was denied because it was not in my divorce . I was never aware of this and had all the paperwork which did...
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Anonymous
Smitty

I'm sorry about your sad situation.Are you sure the ex didn't simply change the beneficiary ? It's very easy to do as I have done so myself.

Anonymous
Anonymous

That's common sense...it was spelled out by our judge after at our finalization hearing too. The money belonged to his wife.

#683825
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I bought a small policy from Gerber life.and tried for 6 months to get my policy, every time they told me ok we will send it. I paid it for 6 months still no policy. I had to call my bank and change my account to stop them from taking my money. I called and told them...
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Anonymous
Anonymous

Haha sound believable to me. Or maybe you had an issue with your mail. And I highly doubt they were gonna force you to keep paying on a policy you didn't want. They won't auto...

1.0
#654784
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Gerber Life Insurance - Unable to close unwanted Gerber Life Grow-Up Plan
So we saw a commercial for the Gerber Life Grow-Up plan and started filling out an online application. While I was filling out the application, I did some additional research and then decided against the policy. So I closed the web browser and thought that was it. I...
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Anonymous
Anonymous

Sounds like a crock to me. I'm thinking you screwed up and want to blame someone else. They can't process a payment unless you enter billing information in which case your fir...

Anonymous
Anonymous

No offense, but the onus is on you for not caring enough to do some research BEFORE beginning an application online. As most already know, it sets you up for a risk. Hopefully...

#624832
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Insurance Claim Review

I submitted a death claim on a 7 year lld policy that they received on March 19. It took them 20 days to process the paperwork - and then mailed it to a nonexistent address. Even after they got it back they did nothing, even though they had a correct phone number to call. These people have ZERO concept of policy holder service.
2.0
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
#624541
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