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Gerber Life Insurance Customer Care Review

I've been calling for two weeks straight sometimes waiting on the call for a 30 mins to a hour everytime and when trying to get a callback no one ever says anything . THIS IS FREAKING RIDICULOUS. Im trying to pay a freaking bill. Everyday 15 to 20 calls and the same BULL. Give me a break.They are useless.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Staff
Website
#896926
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I have a plan for my two daughters for a few years, but decided to cancel my policies. They have made it VERY VERY difficult to cancel my policies. I sent in the cancelation paperwork in the same evelope and somehow they lost one of them. So they canceled one but "paid...
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Anonymous
Anonymous

Legal documents have specific criteria. Never send multiple things in one envelope. You don't know how their mail is handled and opened. Sounds to me like an honest mistake on...

1.0
#857838
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Gerber Life Grow-Up Plan Review

I had my childrens policy since they were children! When my youngest son turned 19 he was arrested with a misdeamenor. ...they cancelled his policy ! There is no were in paperwork saying this was a cause to get dropped smh and if it is they definitly just put it there ... That was definitly a bummer seeing as though you have to get another policy and have it for 2 years.
3.4
Details
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Reliability
Staff
Website
#801581
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I was married but had divorced my husband but kept paying the policy in which I was the beneficiary. When my ex died and all the paperwork was sent in, my claim was denied because it was not in my divorce . I was never aware of this and had all the paperwork which did...
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Anonymous
Smitty

I'm sorry about your sad situation.Are you sure the ex didn't simply change the beneficiary ? It's very easy to do as I have done so myself.

Anonymous
Anonymous

That's common sense...it was spelled out by our judge after at our finalization hearing too. The money belonged to his wife.

#683825
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I bought a small policy from Gerber life.and tried for 6 months to get my policy, every time they told me ok we will send it. I paid it for 6 months still no policy. I had to call my bank and change my account to stop them from taking my money. I called and told them...
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Anonymous
Anonymous

Haha sound believable to me. Or maybe you had an issue with your mail. And I highly doubt they were gonna force you to keep paying on a policy you didn't want. They won't auto...

1.0
#654784
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Gerber Life Insurance - Unable to close unwanted Gerber Life Grow-Up Plan
So we saw a commercial for the Gerber Life Grow-Up plan and started filling out an online application. While I was filling out the application, I did some additional research and then decided against the policy. So I closed the web browser and thought that was it. I...
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Anonymous
Anonymous

Sounds like a crock to me. I'm thinking you screwed up and want to blame someone else. They can't process a payment unless you enter billing information in which case your fir...

Anonymous
Anonymous

No offense, but the onus is on you for not caring enough to do some research BEFORE beginning an application online. As most already know, it sets you up for a risk. Hopefully...

#624832
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Insurance Claim Review

I submitted a death claim on a 7 year lld policy that they received on March 19. It took them 20 days to process the paperwork - and then mailed it to a nonexistent address. Even after they got it back they did nothing, even though they had a correct phone number to call. These people have ZERO concept of policy holder service.
2.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
#624541
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My father passed away in January. we submitted for his small policy pay out which he had religiously paid on for 13 years (5K). we overnighted the required paperwork and confirmed with "claims" it had been received and it was in processing. we are at the end of Feb now...
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Anonymous
Jen

I'm having the same issue right now. My father passed away on feb 10. I overnighted my package which they received on feb 20 but have it in their system as feb 21. Since that ...

1.0
#598386
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My dad open a policy with gerber life insurance before his 74 birthday they told my dad that if he do it over the phone it would be quicker the lady told my dad that it takes three days they took his information over the phone when they sent the policy papers it was...
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Anonymous
Anonymous

If you apply on a certain date and don't make your first payment until another date, that is the date the policy is activated.

Anonymous
insuranceservices4all

Please call me at 443-414-2866? I have consumer information that is suitable for your Dad's age.

#510465
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I purchased insurance through this company approximantly 20 years ago for me and my family. A few years back I had an accident which severly hurt my right leg. After 8 surgeries in a period of 5 years to try and return to work and to save the the leg they eventually...
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Anonymous
Anonymous

Actually, I've worked in insurance for years. They are correct. There is a time limit from the accident to when you can claim that type of injury insurance. It IS stated in yo...

Anonymous
Tara

I was looking for a Life Insurance Company and came across this web site. Thank God. After reading your post I have decided to not give my business to this company.

Michigan Center, Michigan
#458943
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